Returns & refunds
We want you to be completely satisfied with your purchase from Darksideapparel.shop . However, should an item not meet your expectations, you can return it to us subject to the following conditions.
1. Right of withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
2. Exclusion of the right of withdrawal
Important note: The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (personalized items, individual prints on customer request).
3. Refund (outbound shipping costs)
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction.
4. Costs of return shipping (return)
Please note that the buyer is responsible for the direct costs of returning the goods . We do not offer free returns.
5. Return procedure
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Preparation: Please ensure that the goods are returned to us complete, unworn and in their original condition, and (where possible) in the original packaging.
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Return address: Please send the items to: Darkside Apparel, Kleine Geest 15, 32469 Petershagen, Germany
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Proof of delivery: Please keep your shipping receipt safe until we have confirmed receipt of your return.
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Assignment: Please enclose a copy of the invoice or a note with your order number with the shipment so that we can quickly assign the return.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it to us.)
To: Darkside Apparel, Kleine Geest 15, 32469 Petershagen
Email: support@darksideapparel.de
I/We ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( ):
Ordered on (*): __________________ / received on (*): __________________
Consumer name(s): __________________________________________
Address of the consumer(s):
Signature of the consumer(s) (only for notifications on paper):
Date: __________________
(*) Delete as appropriate.